Frequently asked questions

Pick the home and dates on its page and continue to payment. While you pay, we hold the home for 20 minutes; that hold is not a booking. Your booking is confirmed when Wompi confirms the payment and our confirmation email reaches you. If a home does not offer direct booking yet, its page takes you to Airbnb.

Payment is made only through Wompi, on this site. We never ask for transfers or deposits to personal accounts.

Yes. Every price you see on the site includes VAT (IVA), and there are no extra charges on top of the total.

The dates are released after 20 minutes and nothing is charged. You can pick them again if they are still free.

It is flexible: if you cancel up to 5 days before check-in, we refund 100% of what you paid. Between 5 days and 48 hours before, 50%. Within 48 hours of check-in, or if you do not show up, the booking is non-refundable.

Yes, up to 2 times and subject to availability. A change does not restart the policy, which is measured against the original check-in, and there is no refund if the new dates lower the rate.

Refunds are processed within 10 business days; the rest depends on your bank. Taxes and processing fees may be non-refundable.

If we cancel for our own reasons, such as maintenance or a double booking, we refund 100% and help you find another home.

Unless the home page says otherwise, check-in is from 3:00 PM and check-out is before 11:00 AM. You can ask for an early check-in or a late check-out; both depend on availability. If you stay past check-out time without telling us, we charge $25 per hour, up to the value of one night.

We send the exact address 48 hours before check-in, together with the access instructions and the WiFi. Before you arrive we need the name of every guest and the ID of the person who booked.

Only in homes whose page allows them, with a $25 fee per pet, and kept off the beds and furniture.

No more people can sleep there than the number confirmed. An additional guest costs $25 per person per night and only with our prior approval. Outside visitors also need prior approval.

Events and parties are not allowed without written approval, and smoking is not allowed inside the property. We ask for moderate noise at night.

We do not charge any flat damage fee. If we find damage, we email you photos, video or a quote within 14 days after check-out, and you have 48 hours to respond before any charge.

Choose it on the experiences page and message us on WhatsApp. Third parties run them, and we confirm availability within 24 hours.

No. It is shown per group, based on the size of the group, and always with VAT (IVA) included.