Direct booking terms

These conditions apply between you (the guest making the booking) and Home Adventure, which manages the property. By ticking the box at the payment step you accept the version you see here, and we record which one it was and when you accepted it.

The person who books is responsible for everyone in their group.

When you choose your dates we hold the house for 20 minutes while you pay. That hold is not a booking.

Your booking is confirmed only when Wompi confirms the payment and we send you the confirmation email. Payment is made only through Wompi on this site; we never ask for transfers or deposits to personal accounts.

All prices you see include VAT.

Flexible: if you cancel up to 5 days before check-in, we refund 100% of what you paid. Between 5 days and 48 hours before, 50%. Within 48 hours, or if you do not show up, the booking is non-refundable.

You can change your dates up to 2 times, subject to availability. A change does not restart the policy, which is measured against the original check-in, and there is no refund if the new dates lower the rate.

Refunds are processed within 10 business days; the rest depends on your bank. Taxes and processing fees may be non-refundable.

If we cancel for our own reasons (maintenance or a double booking), we refund 100% and help you find another house.

In the event of natural disasters, official alerts or access closures to the area, we offer a date change at no cost. If no date works, the refund follows the policy above.

Unless the house listing says otherwise, check-in is from 3:00 PM and check-out is before 11:00 AM. Early check-in or late check-out can be requested and depend on availability.

If you stay past check-out time without telling us, $25 per hour applies, up to the value of one night.

Before you arrive we need the name of every guest and the ID of the person who booked. In gated communities and condominiums this is required for access control.

No events or parties without written approval, and no smoking inside the property. We ask for moderate noise at night; gated communities have their own hours and we follow them.

Turn off lights and air conditioning when you leave, do not move the furniture, do not flush paper down the toilet and shower before entering the pool.

If the property is in a gated community, its rules apply too.

No more people than the confirmed guests may stay overnight. An additional guest costs $25 per person per night and only with our prior authorization.

Outside visitors need prior authorization; in gated communities they may carry a fee from the condominium.

Pets are accepted only in houses whose listing allows them, for a $25 fee per pet, kept off the beds and furniture.

If we find damage or a breach, we email you with photos, video or a quote within 14 days after check-out. You have 48 hours to respond. After that we may charge the justified amount, withhold a pending refund or charge the difference.

We do not apply any fixed damage charge: every charge is based on evidence, following the reference amounts in the charges annex.

The sea, the estuary, the lake, the pier and the pools have no lifeguards. Children must always be supervised, and it is best to enter the sea only in stable conditions.

Home Adventure is not liable for accidents, injuries or illness on the property. You use the pools, the sea, the pier and the fire pit at your own risk.

If the law or these conditions are breached, we may end the stay without a refund.

We use your data to run the booking and contact you about it. Marketing emails only reach you if you agree separately, and you can unsubscribe in one click. More detail in the privacy policy.

These conditions are governed by the laws of the Republic of El Salvador. Before any formal process, we try to resolve any difference directly and in writing.

Write to info@home-adventure.com or message us on WhatsApp at +503 7859 1133.